Privacy Policy

1. Scope and our role

This Privacy Policy applies when you visit youneedcash.com, use a You Need Cash application or recording device, create or administer an account, contact us, or otherwise interact with products and services that link to this Policy (collectively, the “Services”).

In many cases, You Need Cash acts as a service provider or processor for a business customer. For example, a home-services company may use the Services to record and analyze its sales appointments. That business decides why and how the appointment data is collected and is the controller or business responsible for it. We process that data under our agreement with the customer and its instructions.

We act as a controller or business for information we use for our own purposes, such as account administration, billing, security, product communications, website operations, and direct support.

This Policy does not apply to third-party websites, services, or integrations that have their own privacy practices, or to a customer’s practices outside the Services.

2. Information we collect

Account and contact information

We may collect your name, business name, job title, email address, telephone number, mailing address, login credentials, account settings, and communications preferences.

Customer content and recorded-conversation data

At a customer’s direction, the Services may collect audio recordings, transcripts, speaker labels, notes, uploaded playbooks, call metadata, coaching scores, summaries, questions, follow-up items, and other content submitted to or generated through the Services. A conversation may incidentally contain names, contact details, property details, financial information, health information, or other personal or sensitive information shared by participants.

Device, usage, and technical information

We may collect device identifiers, recording-device assignment and status, IP address, browser and device type, operating system, app version, language, approximate location inferred from IP address, pages or features used, referring URLs, dates and times of access, diagnostic data, crash logs, and security events.

Transaction information

If you purchase the Services, we and our payment providers may collect subscription, billing, and transaction details. Payment providers process full payment-card or bank-account details under their own privacy policies; we generally receive limited payment confirmation and account details.

Support, research, and communications

We collect information you provide when requesting support, participating in a survey or product research, scheduling a demonstration, joining a promotion, or communicating with us by email, telephone, chat, or social media.

Inferences and derived information

The Services generate information from customer content, such as conversation segments, adherence to a customer’s sales playbook, performance trends, suggested coaching, and other analytics. These outputs may be inaccurate and should be reviewed by authorized users rather than treated as the sole basis for decisions with legal or similarly significant effects.

Information that is deidentified or aggregated

We may create aggregated or deidentified information that cannot reasonably be linked to you. We may use and disclose that information for lawful purposes and will not attempt to reidentify it except to test whether our deidentification processes work, as permitted by law.

3. Sources of information

We collect personal information:

• Directly from you, when you create an account, use a recording device, submit content, contact us, or buy the Services.
• From our business customers and their authorized users, including when they create accounts, assign devices, upload data, record appointments, or connect another service.
• Automatically, from browsers, applications, recording devices, cookies, logs, and similar technologies.
• From service providers and integrations, such as authentication, hosting, payment, customer-support, communications, device, transcription, and analytics providers.
• From publicly available and business sources, such as company websites, professional profiles, referrals, and business contact databases, as permitted by law.

4. How we use information

We use personal information to:

• provide, operate, maintain, and support the Services;
• capture and synchronize customer-directed recordings;
• transcribe, summarize, organize, search, and analyze customer content;
• generate coaching insights, playbook comparisons, reporting, and other customer-requested outputs;
• create and administer accounts, authenticate users, assign devices, and process payments;
• communicate about the Services, respond to support requests, and send operational messages;
• send marketing communications where permitted by law, with an option to unsubscribe;
• monitor performance, debug issues, develop features, and improve safety and reliability;
• detect, investigate, and prevent fraud, misuse, security incidents, or violations of our agreements;
• comply with law, enforce our agreements, protect rights and safety, and establish or defend legal claims; and
• carry out another purpose disclosed when information is collected or with your direction or consent.

5. Recorded conversations

The Services are designed to help businesses capture and analyze sales and service conversations. Audio recordings can be highly sensitive, and laws governing recording, notice, and consent vary by jurisdiction and context.

Our customers are responsible for deciding whether and when to record. They and their authorized users must provide all legally required notices, obtain all legally required consents, honor objections or revocations where required, and use recordings lawfully. Providing recording features does not determine whether a particular recording is lawful.

If you participated in a conversation recorded by one of our customers, contact that business first with questions or requests. Because the customer controls the recording, it is generally best positioned to verify the appointment and respond. You may also contact us at privacy@youneedcash.com; we may refer the request to the relevant customer or assist it as required by law and our contract.

The Services may distinguish speakers to organize a transcript. We do not use voice recordings to uniquely identify individuals through biometric voiceprints unless we provide specific notice and obtain any consent required by law.

6. How we disclose information

We may disclose personal information to:

• The customer and authorized users. Account administrators, managers, coaches, and other users designated by a customer may access customer content and account activity according to the customer’s settings and permissions.
• Service providers. Vendors may process information for hosting, storage, security, recording-device operations, transcription, artificial intelligence, authentication, payments, support, communications, analytics, and other business operations. They are permitted to use information only to perform services for us or as otherwise authorized by law and contract.
• Integrations and third parties you direct. We disclose information when a customer enables an integration, exports content, or otherwise directs us to send information to another party.
• Professional advisers. We may disclose information to auditors, insurers, lawyers, accountants, and other advisers who are subject to appropriate duties of confidentiality.
• Authorities and other parties for legal or safety reasons. We may disclose information when we reasonably believe it is required by law or necessary to protect rights, property, safety, the integrity of the Services, or the public; investigate fraud or abuse; or establish, exercise, or defend legal claims.
• Parties to a business transaction. Information may be disclosed in connection with a financing, merger, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction, subject to appropriate protections where required.
• Others with notice or consent. We may disclose information for another purpose explained at the time or with your or the customer’s direction or consent.

We do not sell personal information for money. We do not share personal information for cross-context behavioral advertising and do not process personal information for targeted advertising as those terms are defined by applicable U.S. state privacy laws.

7. Cookies and similar technology

Our website and applications may use cookies, local storage, pixels, software development kits, and similar technologies to keep users signed in, remember preferences, secure the Services, understand performance, and diagnose errors. Some of these technologies are provided by vendors acting on our behalf.

You can control cookies through your browser or device settings. Blocking necessary cookies may prevent portions of the Services from working. We do not currently use these technologies to serve targeted advertisements.

Some browsers offer “Do Not Track” signals. Because there is no consistent industry standard for these signals, our Services do not change in response to them. Where required by law, we recognize supported universal opt-out preference signals, such as Global Privacy Control, for the browser or device that sends the signal. Because we do not currently sell or share personal information for targeted advertising, such a signal does not alter those practices.

8. How long we retain information

We retain personal information for as long as reasonably necessary to provide the Services, fulfill the purposes described in this Policy, comply with our contracts and legal obligations, resolve disputes, enforce agreements, maintain security, and protect against fraud or abuse.

Retention depends on factors such as the type and sensitivity of the information, customer instructions and account settings, the length of the customer relationship, legal requirements, and the need for the information. A customer may delete content or request account deletion, subject to its agreement and applicable exceptions. Deletion from active systems may be followed by deletion from backups on a delayed cycle. We may retain aggregated or deidentified information where permitted by law.

9. Your rights and choices

Depending on where you live and subject to applicable exceptions, you may have the right to request access to personal information, obtain a portable copy, correct inaccuracies, delete information, restrict or object to certain processing, withdraw consent, or appeal a decision about a request.

To make a request about information You Need Cash controls, email privacy@youneedcash.com and describe your request. To protect personal information, we may need to verify your identity or authority. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and verification of the relevant individual. We will not discriminate against you for exercising a privacy right.

If your information was submitted by or on behalf of a You Need Cash customer—including a recording of an appointment—please direct the request to that customer first. If you send the request to us, identify the business involved so we can route or support the request.

Communications

You may unsubscribe from marketing email using the link in the message. You will continue to receive non-promotional communications needed for your account, transactions, security, or our ongoing business relationship.

Account information

Authorized users may review or update certain account details in the Services or by contacting their account administrator or our support team.

10. Additional U.S. state privacy disclosures

This section applies where a comprehensive U.S. state privacy law requires the disclosures. Terms such as “personal information,” “personal data,” “sale,” and “share” have the meanings given by applicable law.

During the 12 months before this Policy’s effective date, we may have collected the categories below. Whether we collect a category about a particular person depends on how that person interacts with the Services.

The categories of sources are described in Section 3, and our business and commercial purposes are described in Section 4. We do not use or disclose sensitive personal information to infer characteristics about a person beyond what is reasonably necessary to provide customer-directed features, and we do not sell or share it.

We have not sold personal information or shared it for cross-context behavioral advertising during the preceding 12 months. We do not knowingly sell or share the personal information of anyone under 18.

California “Shine the Light”

California residents may request information about disclosure of personal information to third parties for those third parties’ direct marketing purposes. We do not disclose personal information to third parties for their own direct marketing purposes as contemplated by this law.

Appeals

If we decline to act on a privacy request, residents of a state that provides an appeal right may appeal by replying to our decision or emailing privacy@youneedcash.com with “Privacy Appeal” in the subject line. If an appeal is denied, you may contact your state attorney general where applicable.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information, taking into account the nature of the information and the Services. No security measure or method of transmission is completely secure, and we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your credentials and promptly notifying us of suspected unauthorized access.

12. Children

The Services are designed for businesses and are not directed to children under 18. We do not knowingly collect personal information directly from children through account registration or marketing. If you believe a child has provided personal information to us without appropriate authorization, contact us so we can review and take appropriate action.

13. International processing

You Need Cash is based in the United States. We and our service providers may process information in the United States and other countries where we or they operate. Those countries may have privacy laws different from the laws where you live. Where required, we use appropriate safeguards for international transfers.

14. Changes to this Policy

We may update this Policy as our Services or legal obligations change. We will post the updated Policy here and revise the date above. If changes are material, we will provide additional notice as required by law, such as through the Services or by email. We encourage you to review this page periodically.

15. Contact us